Returns

SATISFACTION COMMITMENT AND RETURN POLICY

 

Delivered arrangements and/or plants: In the unlikely event you are dissatisfied with your arrangement or plant, please call us at (503) 288-5537 within 24 hours of delivery and you may return the arrangement/plant for a refund, request an exchange of items, or receive credit.

 

To receive an exchange, we will pick up and re-deliver another item of equal or greater value at no additional cost to you. We will need to be provided the opportunity to pick up the arrangement/plant you are dissatisfied with. 

 

If you are dissatisfied with a delivered arrangement but do not want or cannot provide an opportunity for us to pick up the original delivered arrangement, we will provide you with a courtesy store credit for future use.

 

Delivered non-floral Items: To receive a refund, delivered non-floral items may be returned unused and in their original state within 7 days of delivery for a full refund of the cost of the item(s) if we are notified with-in 24 hours of receipt. Please phone (503) 288-5537 to advise us. We will need to be provided the opportunity to pick up the item(s) you are dissatisfied with.